POLICIES

Products

All products are fresh, new from the manufacturer/distributor. We do not carry reconditioned or used items.

Warranty

Items are covered by manufacturer's warranty and will be repaired/replaced either by ChargingChargers.com or the manufacturer, depending on item or circumstance. Forklift chargers under warranty are repaired in the field and are not returned for such service.

Returns

Due to the size and shipping expense (truck freight), all effort will be made to verify application forklift voltage, charger amperage, available AC power source, and appropriate industrial connectors. This is why there are no "ADD TO CART" buttons on the forklift chargers. Returns require a Return Merchandise Authorization (RMA) number. This may be obtained by phone, fax, email, or in writing. Returns are subject to a 15 percent restocking fee upon arrival and inspection at warehouse facility, unless the item was an error in shipment from ChargingChargers.com. Units must be in new and in re-saleable condition with original packaging and instruction manual. Shipping costs are not refundable. Special order chargers are non-returnable.

Privacy

Customer information is only used for shipping or contacting customers about credit card verification, shipping questions, product issues etc. All information collected from customers is confidential. Names, addresses, email, phone numbers, and credit information are not sold, traded, or shared. Information will not be used for future solicitation.

Orders

We accept VISA, MASTERCARD, DISCOVER, American Express, Money Order and Cashier's Check forms of payment. If paying by personal check, funds must clear the bank before order is shipped. Returned checks are subject to a service charge of $35.00. Shipping rates will also include handling and packaging cost. Faxed orders must pay by credit card only, unless credit has been approved for a Net 30 status. Credit orders subject to credit approval, usually from a standard trade reference letter with at least three references. We accept Purchase Orders from incorporated governmental departments and agencies, medical (hospital) departments, and educational institutions.

Orders are shipped the same day or the next business day unless the item is a build-to-order from the manufacturer. Forklift chargers are shipped truck freight, and subject to such shipping time frames. UPS Ground items allow up to 6 business days for east coast delivery.

Always open and inspect your packages immediately upon receipt. Damaged packages or merchandise should NOT be returned to us. Keep all packing material with the package, and contact us so we can initiate a claim with the carrier. They may want to inspect the box, packing material, and the contents.